Resume
Manager, Agile Delivery, Capital One, Wilmington, DE February 2017 – Present
Facilitating and coaching 3 teams of software engineers through a Kanban journey who are on a quest to deliver new products and solutions to our customers in an efficient and effective manner. Solving a multitude of problems all while rummaging through AWS and various application code to expedite delivery and bring a higher level of technical expertise to the Scrum Master role, especially as Capital One takes a more ‘DevOps’ approach to software development. Scheduling project deliverables and software releases. Preparing metrics to highlight areas where the teams are doing well and where they can improve and coaching other scrum masters on how they can do the same. Maintaining relationships with stakeholders and product managers. Organizing hackathons and other events for teams to develop and take a break from the day-to-day routine.
Sr. Business Systems Analyst, JPMorgan Chase & Co., Wilmington, DE September 2016 – February 2017
Functioned as a senior individual contributor within marketing services in order to gather requirements for and create targeted lists of customers for distributing marketing campaigns and other communications. Performed data analysis and prepared SAS, SQL, and Teradata code in order to extract, manipulate, and segment data. Prepared documentation to highlight data sources and any applied suppressions for business stakeholders. Mentored junior analysts by providing training and quality control validations as needed.
Software Engineer, Capital One, Wilmington, DE June 2015 – August 2016
Converted a variety of business requirements and specifications into programming instructions in order to design, develop, and analyze various Java APIs utilized for banking applications to improve overall customer experience. Developed and implemented OpenSpan automation solutions in an effort to reduce call center talk time and operating costs by several million dollars.
Business Systems Analyst, Capital One, Wilmington, DE August 2014 – June 2015
Designed multiple APIs and relayed the business requirements to various sprint teams in order to deliver value-adding software to various lines of business. Formed and lead an API governance team that effectively reduced the API time to market by ~40%. Completed a variety of analysis for existing business processes in order to recreate them as consumable APIs. Prepared user stories and prioritized the backlog for multiple Agile software development teams.
Field Services Engineer, Capital One, Wilmington, DE May 2011 – August 2014
Lead the Macintosh support initiatives for all the Delaware locations to improve SLA compliance and reduce system downtime by 50%. Managed various projects related to software and hardware requests and user migrations while consistently meeting or beating project deadlines. Determined incident trends as well as call drivers in order to take preventative measures or provide users with self-service guides. Delegated activities amongst the entire field services team on a daily basis.
Assistant Student Support Manager, Widener University, Chester, PA 2010 – 2013
Mentored and trained all new student support technicians while preparing a variety of processes, procedures, and documentation in an effort to effectively and efficiently resolve student issues in a timely fashion. Complete hands on technical work as needed including virus removals and hardware/software troubleshooting.
Technology Department Chair, Rocky Run Fire Co., Media, PA 2013 – Present
Oversaw all technology related projects and activities including server, network, and workstation support. Prepared project proposals and fact sheets to present in front of the board of directors for approval. Provide technical support and guidance as needed.